Claims Specialist II


  • Under technical supervision, handles claims of medium exposure and complexity within specific limits and authority.
  • Generally handles all standard line of business claims, including Bodily Injury claims.
  • Experience in managing bodily injury both GL and auto in Alberta and GL in BC would be an asset.
  • Core hours 10:00 to 6:30 pm or 12:30 to 8:30 pm.

Job Accountabilities:

  • Verifies applicable coverage and liability.
  • Contacts insureds and claimants by phone. Gathers information germane to exposure and Best Practices and acts upon information received.
  • Provides updates to interested parties based on information contained in the file.
  • Interviews witnesses.
  • Sets appropriate reserves within authority level.
  • Assigns Auto Physical Damage appraisals.
  • Complies with Customer Protocol.
  • Documents claim files pursuant to Best Practices.
  • May have designated accounts.
  • Recognizes Subrogation and Fraud.
  • Must meet state license requirements within prescribed timeframe.
  • Anticipates, recognizes and responds to customer needs; supports implementation of customer initiatives.
  • Compares alternatives for solving problems or improving procedures or products and provides recommendations.
  • Provides technical expertise for short-term, defined scope projects.
  • Has designated accounts.
  • Manages low-level litigation.
  • Handles multi-party claims.
  • Negotiates settlements within authority limit.
  • Hires counsel; oversees litigation; negotiates litigiation settlements.
  • Serves as a mentor to lower level claims associates.
  • Provides technical advice that enables a customer to solve a problem or improve business.
  • Develops and maintains positive customer relationships; anticipates customer needs and monitors trends in order to recommend changes.
  • Resolves technical issues within function and/or unit.

Business Accountabilities:

  • Provide technical advice that enables a customer to solve a problem or improve business
  • Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway
  • Anticipate customer needs, monitor trends in order to recommend changes
  • Resolve technical issues within function or unit
  • Analyze needs,  develop and recommend alternatives for improvements to processes, customer service or products
  • Lead short-term (3 to 9 months), defined scope projects

Performance Accountabilities:

  • Model behaviors that demonstrate commitment to corporate values.
  • Provide input into performance management discussions of project team members.
  • Educate team members and business partners on area of technical expertise.
  • Provide guidance and support for team members.
  • Take action to manage own personal development and encourage others to do the same.

All applicants must email resumes in MS WORD format to Please mention the job title on your subject heading.

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