Claims Specialist II

Overview:

  • Under technical supervision, handles claims of medium exposure and complexity within specific limits and authority.
  • Generally handles all standard line of business claims, including Bodily Injury claims.
  • Experience in managing bodily injury both GL and auto in Alberta and GL in BC would be an asset.
  • Core hours 10:00 to 6:30 pm or 12:30 to 8:30 pm.

Job Accountabilities:

  • Verifies applicable coverage and liability.
  • Contacts insureds and claimants by phone. Gathers information germane to exposure and Best Practices and acts upon information received.
  • Provides updates to interested parties based on information contained in the file.
  • Interviews witnesses.
  • Sets appropriate reserves within authority level.
  • Assigns Auto Physical Damage appraisals.
  • Complies with Customer Protocol.
  • Documents claim files pursuant to Best Practices.
  • May have designated accounts.
  • Recognizes Subrogation and Fraud.
  • Must meet state license requirements within prescribed timeframe.
  • Anticipates, recognizes and responds to customer needs; supports implementation of customer initiatives.
  • Compares alternatives for solving problems or improving procedures or products and provides recommendations.
  • Provides technical expertise for short-term, defined scope projects.
  • Has designated accounts.
  • Manages low-level litigation.
  • Handles multi-party claims.
  • Negotiates settlements within authority limit.
  • Hires counsel; oversees litigation; negotiates litigiation settlements.
  • Serves as a mentor to lower level claims associates.
  • Provides technical advice that enables a customer to solve a problem or improve business.
  • Develops and maintains positive customer relationships; anticipates customer needs and monitors trends in order to recommend changes.
  • Resolves technical issues within function and/or unit.

Business Accountabilities:

  • Provide technical advice that enables a customer to solve a problem or improve business
  • Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway
  • Anticipate customer needs, monitor trends in order to recommend changes
  • Resolve technical issues within function or unit
  • Analyze needs,  develop and recommend alternatives for improvements to processes, customer service or products
  • Lead short-term (3 to 9 months), defined scope projects

Performance Accountabilities:

  • Model behaviors that demonstrate commitment to corporate values.
  • Provide input into performance management discussions of project team members.
  • Educate team members and business partners on area of technical expertise.
  • Provide guidance and support for team members.
  • Take action to manage own personal development and encourage others to do the same.

All applicants must email resumes in MS WORD format to career@innovoice.ca. Please mention the job title on your subject heading.

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